Return and Refund

Return & Refund Policy

At Zyvraxen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

## Returns

We accept returns within **30 days** of receiving your order. To be eligible for a return, the item must:

* Be unused and in its original condition
* Be in the original packaging
* Include all tags, accessories, and documentation
* Have proof of purchase or order confirmation

Items that show signs of use, damage caused by the customer, or are returned without original packaging may not be eligible for a refund.

## Non-Returnable Items

The following items cannot be returned:

* Gift cards
* Personalized or custom-made products
* Clearance or final sale items
* Personal care products that have been opened or used

## Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within **5–10 business days**. Processing times may vary depending on your bank or payment provider.

## Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within **7 days** of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

## Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team for assistance.

## Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

## Order Cancellations

Orders may be canceled within **24 hours** of purchase. Once an order has been processed or shipped, it cannot be canceled.

We are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.