Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zyvraxentech@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zyvraxentech@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zyvraxentech@gmail.com.
Nexaris Return & Refund Policy
At Nexaris, we stand behind the quality of our products and aim to provide a smooth shopping experience for every customer.
All Sales Policy
Due to the nature of our products and fulfillment process, all sales are considered final. We do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or buyer’s remorse.
Damaged or Defective Items
If your item arrives damaged, defective, or not functioning as intended, you may be eligible for a replacement or refund.
To qualify:
- You must contact us within 7 days of delivery
- Provide clear photo or video evidence of the issue
- Include your order number in your request
Resolution Options
Once your claim is reviewed and approved, Nexaris will:
- Send a replacement at no additional cost, or
- Issue a refund to your original payment method
Non-Eligible Situations
We do not offer refunds or replacements for:
- Normal wear and tear
- Minor cosmetic variations
- Delays caused by shipping carriers
- Incorrect addresses entered at checkout
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After this window, processing begins, and orders cannot be modified or canceled.
Contact
For any issues, please contact our support team with your order details.
By placing an order with Nexaris, you agree to the terms outlined in this policy.